Booking security

To protect your account, never share your booking reference number, login credentials, payment details, or other booking information through social media, messaging apps, email, or public forums.

Be cautious of anyone claiming to represent MSC Cruises and requesting personal information, login credentials, or payments through unofficial channels. Fraudsters may impersonate customer service agents to gain access to your booking or personal data.

For your security, only make bookings, manage reservations, and arrange payments through MSC Cruises' official website, contact centres, the MSC for Me app, or authorised travel agents. MSC Cruises employees will never contact you through unofficial channels and request payments outside MSC Cruises' approved payment methods.

Before sharing any information or making a payment, verify the communication by contacting MSC Cruises using the details published on the official website (link) or your booking confirmation, or by contacting your authorised travel advisor.