On board information

On board Spa services

In order to grant the best experience to our guests, all Thermal Area experiences are available by appointment only. 
Access to the MSC Aurea Spa is only permitted for guests over the age of 18. Click here to discover the details.
Pregnant guests are not allowed to use any heat treatments within the Thermal Area.

How can I find my way around the ship?

A map of the ship is available at the reception

What will the temperature on board be like? 

MSC ensures sure that the temperature inside our ships is pleasantly regulated taking into account the weather conditions. The temperature in your cabin can be easily regulated using the thermostat.

What do I do if I lost something on board?

Guests who lose items on board should refer to the Reception or Guest Services to see if their belongings have been handed in.

What are the service charges?

Find out more here.

What additional costs should I plan for?

Onboard bar purchases will incur a gratuity, automatically added to all purchases: 15% gratuity on European, Emirates, South Caribbean, Red Sea, South America (Brazil and Argentine) and Far East itineraries, and 18% gratuity on North America itineraries.

Are the prices on board more expensivethan those on land?

No. In fact the special operating environment that regulates the maritime sector means that many products (such as alcohol, tobacco and fragrances) can be sold duty free, bringing reductions of up to 30% off retail prices on land. 

*Depending on the itineraries and subject to applicable legislation.

Is smoking allowed on board?

In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. 

Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays. 

The Company reserves the right to levy a fee should passengers be found smoking in non-designated areas of the vessel.  Repeatedly smoking in non-smoking areas can ultimately lead to disembarkation. 

We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.

Can cash withdrawals be made on the ship?

A cash advance service is available if a credit card has been registered at the on board account. This can only be done in the on board currency (euro or US dollars, depending on the itinerary), for a fee, set according to the itinerary.

What medical services are available on board?

All MSC cruise ships have a well-equipped Medical Centre, supervised by a ship’s doctor and other medical personnel. The Medical Centre is open at the times advertised in the ship’s Daily Programme. Emergency services are available round the clock by calling the Medical Emergency number.

Is there wi-fi on board?

Yes, Wi-Fi is available on board all of our ships.

Are sun beds available on board

Sunbeds are available free of charge for all passengers, although they cannot be reserved. Guests are kindly requested not to occupy deck-chairs and sunbeds with personal items during any long absences (more than 30 minutes). Beach towels are available in the cabins. These should be returned in cabins after use. Unreturned pool towels may be charged to the on-board accounts of guests.. 

The Exclusive Solarium on the top deck of each ship offers a private enclave of relaxation. Spa, jacuzzi and bar services are also provided in the Exclusive Solarium area on some ships.

Languages spoken on board

The company uses six main languages for its communications: English, Italian, German, French, Spanish and Brazilian Portuguese. The order in which these languages appear is determined exclusively by the number of guests in each language group as a proportion of our total guests. The cabin information booklet and other printed material used on board are available in different versions for each of the six languages listed above. The order of the languages used in our menus changes depending on the area of the world in which each ship is located.

Photo Gallery and Photo Shop

An on-board Photo Service is available throughout your cruise. Professional photographers will capture the highlights of your cruise both on board and ashore, and record anniversaries, and other special moments. You can view their work at your leisure in the Photo Gallery. The Photo Manager will also be happy to discuss any specific requirements you may have. 


Our photographers can also create portraits of you and your family or friends using a variety of high quality studio backgrounds or setting up at key locations throughout the ship, such as the Grand Staircase. No appointment is required. All portraits will be displayed in the Photo Gallery and are available for you to purchase during the cruise. 

Retail products
A wide range of products to satisfy all your photographic and video needs can be purchased in the Photo Gallery. As well as films, batteries, there is a wide selection of digital cameras and video cameras at duty free prices. Our photo team is available to offer advice, answer your questions and help you select the right equipment for your needs and budget.


We ask our guests to not to throw anything into the sea and to work with us to safeguard the sea, marine life and the ecosystem.

Travelling with cash

Europe: EC Regulation 1889/2005 states that: “Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation”. 
Please consult your travel agent and/or the relevant authorities (embassies, consulates or other local authorities) to find out whether there are any other restrictions to carrying cash on your itinerary.


For further information on travel please consult the Important Travel Advice page

Are animals allowed on board?

No animals are allowed on board, apart from recognised assistance dogs. 

Bringing assistance dogs on board is, in any case, subject to approval by the company and must be requested by the Guest when booking.


Guests are advised to consult their National Health Service prior to the cruise for information regarding recommended vaccinations. MSC Cruises declines all responsibility for guests who do not adhere to the recommendations on the prevention of infectious diseases or do not have the appropriate vaccinations to enter a particular port during the cruise.

Post office services

You can send any gifts and mail through the Information Office, who will provide the necessary postage, informing you of the cost and charging it to your cruise account. 
They will then pass it to our local representatives for posting in the next port of call. So you can really keep in touch with anyone, anywhere in the world.


Enhance any occasion with beautiful fresh flowers
The Information Office on board will be delighted to handle your order with our selected agencies in the appropriate port of call, charging you the local price, so you can make your significant events beautifully special.

Ship phone numbers






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00870 765 109 826

0088 1677 100 955

00870 764 911 645

 00870 764 878 834


00870 765 109 828


00870 764 911 646

 00870 764 878 835

by fax:

00870 765 109 829


00870 764 911 642

 00870 764 878 837


by fax:

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00870 765 109 827

00870 765 097 165

00870 764 911 644

 00870 764 878 836


00870 765 109 830

00870 765 097 168

00870 764 911 647

 00870 764 878 839






by telephone:

by telephone:

by telephone:

by telephone:

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00881 677 104 853

00870 764 837 233

00870 773 991 019

0088 1677 100 883

 00870 773925400
 by fax:

00870 764 837 236


0088 1677 100 821

 00870 773925401

00870 765 046 692

by fax:

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by fax:

 by fax:

00870 765 046 695

00870 764 837 234

0033 562 168 312

0033 562 168 286

 0033 562168302


00870 764 837 237













by telephone:

by telephone:

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00870 773924260

00870 773925404

00870 773925402

00870 773308291


00870 773924261

00870 773925405

00870 773925403

00870 773308290


by fax:

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 by fax:

0033 562168066

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0033 562168220


 by telephone:  by telephone:  by telephone  by telephone  by telephone
 00870773940750  00870773941881  00870773932856

00870 773248005

00870 773301077
 00870773940751  00870773941882  00870773993064

00870 870773249244 

00870 773926289
 by fax:  by fax:      
 00870783937881  00870783322425      
 00870783937883  00870783322427      
 by telephone:  by telephone:      
 00881677123644  00881677122633      
 00881677126063  00881677120860      




For security reasons, visitors are not permitted on board.

Can i bring a drone on board?

It is not allowed to bring drones on board, even if it will not be used on board, only on ports.